Responsibility or Human factor disease


Responsibility. How simple that word is and it’s not hard to be responsible.

Thinking

Human factor, in fact one person laziness or bad mood can do a lot of things. Imagine, simple guy in a call center [or department related with clients communication] can catch a bad mood loose concentration and company good face could be in danger, that earned for years.

OK, one bad-mood person is not able to destroy company face. It’s more individual: 1[one] 2[two] 5[five] or 25[twenty-five] unhappy clients for a day is not the entire world. These 5 unhappy can talk to some other 25 friends and so on, but not to 6 billions.

Nice to know, there are companies which care about their clients [at least care about people in company who are working with clients].

Yesterday was a big surprise to receive reply from local representative of Lufthansa to non-trivial question after 30 minutes [sending e-mail to hidden address]. Yes, Lufthansa is too big company and they should care. But time ago it wasn’t a problem to receive reply from UPS and DPD, but up to this time I receive nothing from their concurrents.

It could be that my questions were received by “right” person [who cares], and by bad in negative case. Who knows ? Someone can have completely different experience.

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